Patient Journey
HealthcareThe complete sequence of touchpoints a patient experiences with a practice: discovering the practice, booking an appointment, receiving reminders, completing intake, arriving for the visit, paying, and leaving a review. Modern platforms automate each step so the journey feels seamless to the patient and effortless for the practice.
Related terms
Patient Engagement
The strategies and tools used to keep patients actively involved in their healthcare experience, from booking through follow-up. Includes appointment scheduling, pre-visit intake, reminders, post-visit review requests, and ongoing communication. Higher patient engagement correlates with better health outcomes, lower no-show rates, and stronger practice revenue.
Workflow Automation
Predefined sequences of actions triggered by events. For example, when a patient books an appointment, the system automatically sends a confirmation, schedules a reminder for 24 hours before, emails an intake link, and queues a post-visit review request. Workflows eliminate manual follow-up and ensure no patient falls through the cracks.
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