Patient Engagement
HealthcareThe strategies and tools used to keep patients actively involved in their healthcare experience, from booking through follow-up. Includes appointment scheduling, pre-visit intake, reminders, post-visit review requests, and ongoing communication. Higher patient engagement correlates with better health outcomes, lower no-show rates, and stronger practice revenue.
Related terms
Patient Journey
The complete sequence of touchpoints a patient experiences with a practice: discovering the practice, booking an appointment, receiving reminders, completing intake, arriving for the visit, paying, and leaving a review. Modern platforms automate each step so the journey feels seamless to the patient and effortless for the practice.
Workflow Automation
Predefined sequences of actions triggered by events. For example, when a patient books an appointment, the system automatically sends a confirmation, schedules a reminder for 24 hours before, emails an intake link, and queues a post-visit review request. Workflows eliminate manual follow-up and ensure no patient falls through the cracks.
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