Online Booking
SchedulingA system that allows patients to schedule appointments directly from a practice's website or booking page without calling the office. Patients see real-time provider availability, select a time slot, and receive instant confirmation. Online booking reduces phone volume and lets patients schedule outside business hours.
Related terms
Availability Calendar
A provider's schedule showing open time slots that patients can book. Availability is configured per provider with working hours, break times, and blocked dates. When a patient books online, the calendar updates in real time to prevent double-booking.
Appointment Reminder
An automated SMS or email sent to a patient before their scheduled appointment, typically 24 or 48 hours in advance. Reminders reduce no-show rates by keeping the appointment top of mind and giving patients a chance to confirm or reschedule. Most platforms allow customizable timing and message templates.
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