Copay Collection
PaymentsThe process of collecting a patient's insurance copayment before or during their visit. Digital copay collection embeds a payment field directly in the intake form so patients pay online before they arrive. This eliminates front-desk payment processing and reduces outstanding balances.
Related terms
Payment Link
A URL sent to a patient via SMS or email that directs them to a secure payment page to pay an outstanding balance, copay, or invoice. Payment links eliminate the need for in-office payment processing and allow patients to pay at their convenience from any device.
Pre-Visit Payment
Collecting payment from a patient before they arrive for their appointment, typically during the intake process. A payment field is embedded in the pre-visit form so patients submit their copay or balance alongside their medical information. This eliminates checkout lines and reduces accounts receivable.
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